Title Overview
Jounny is a leading Saudi Arabian online travel agency. Our website was created to help Saudi Arabian travellers with everything related to travelling abroad. “Services, information and recommendations”, which include flight booking and hotel reservations so far. It was not created for any other purpose. Jounny has full rights to change its direction whenever it wants without referring to anyone. By saying “We”, “our”, or “Jounny”, we are referring to Jounny Company, which is based in the Kingdom of Saudi Arabia. By saying “you,” we mean our website and application subscribers and visitors. Our Terms and Conditions form a legal agreement that controls and organises using the Jounny website and application. Please click “accept” should you accept them. And if you don’t accept Jounny's terms and conditions, please don’t click “accept”. Also, if you don’t accept our terms and conditions, please don’t use any of our services displayed on our website because they are contingent on these terms and conditions. However, if you used any of our services or accessed our website, this will be considered as an acceptance of our terms and conditions. Hence, please read our terms and conditions very carefully. If you disagree with our terms, kindly contact the Jounny Call centre or visit our offices. Jounny company can edit or change this agreement without providing an advance notice. If you want to be up to date with our terms and conditions, you are welcome to access our agreement page on the Jounny website anytime.
Using Jounny Website
Our users should be aware of the following while using our website: 1. You must be 18 or older to access the Jounny website and have the legal capacity to go through legal commitments, as accessing the website demands the ability to establish agreements and make online transactions. Hence, you represent that any transaction or procedure you manage to make on the website indicates your total acceptance of committing to this agreement, which means paying for any necessary transaction. 2. Access the website by Jounny's terms and conditions. 3. Use the website to book Flights or make hotel reservations for yourself or someone else in line with the correct authorisation. 4. You must educate the person you are making the reservation/booking to about our terms and conditions. 5. The information he provides gets updated and amended on the website. 6. Every user of the Jounny website is responsible for protecting and managing their personal information. 7. Jounny has the right to block any person from using the website or benefiting from it for any reason and at any time, including violating this agreement. 8. Using this website does not form a partnership or employment relationship with Jounny company and its service providers.
Prohibited Uses And Activities
1. Content displayed on the website, including travel and tourism services and infrastructure, is deemed the property of Jounny company, Jounny partners/suppliers, and service providers. 2. Copies of travel and tourism procedures and transactions are limited. Moreover, the user cannot edit, copy, showcase, distribute, carry out, share or license any copy secured from the Jounny website. In addition, never sell or resell any information displayed on the website. Hence, our users should agree on the following: 3. Never utilise the website content or itself for any commercial or business-related services that might violate this agreement. 4. Never use the website for any illegal purpose. 5. The user commits not to resort to fraudulent practices or any other illegal means while making credit card transactions. Thus, Jounny takes no responsibility or accountability for fraud or claims of theft regarding that card. 6. Jounny company and its partners will do their best to protect and secure users' transactions on the website. However, we won’t take responsibility for card losses and their use afterwards and will not make up any money lost for any service paid through that card or if it was used illegally. 7. Never participate in making guesswork or fake reservations, just in case. 8. Never use or copy the website data using robots or manually without prior approval from Jounny company. 9. Never violate the limitations of any private electronic title displayed on the website or circumvent arrangements to prevent accessing the Jounny website. 10. Do not proceed with any action that may overload the website or that is inappropriate to its nature. 11. Do not create a deep link to any part of the Jounny website (e.g., spaces that are blank while buying a service) without written approval. 12. Never include any part of the website in any other platform without written approval.
Adding Data
1. Users must read Jounny's terms and conditions carefully and correctly fill in the needed data. By doing this, they are responsible for any consequences of the data they have entered. 2. To purchase any service displayed on the Jounny website, user data must be 100% correct and clear. Otherwise, the company has the right to cancel the reservation without any responsibility to the website. A refund will apply along with cancellation charges.
Observance Of The Provisions Of Service Providers
1. Buying services from the Jounny website will be considered an abiding and direct commitment between the user and the service provider. 2. In addition to accepting that service providers established these terms and conditions, they will be applied to the reservation and every service our company provides, and the user can benefit from them. Using any service that we provide will be considered a fact that you have read the terms of the agreement and accepted them. Jounny and our service providers set these terms and conditions. 3. Breaching any of the mentioned tools shall lead to cancellation of the service and the purchase that was paid without any responsibilities for the reservation or the cost against Jounny company. 4. Jounny isn’t an agent for any of the service providers listed on the website and isn’t responsible for any problem or action taken by any of them.
Adjustments And Refund Policies
1. If a user wants to cancel or receive a refund, they must do so 24 hours before the booking/reservation date. 2. Services displayed on the Jounny website are subject to the service providers' conditions regarding booking, cancellation, and refund. Users must read the service provider's terms and conditions carefully before purchasing a service. 3. Users can cancel or edit services that are paid in advance but must pay cancellation fees according to service providers' cancellation and refund policies. Reservations and bookings cannot be cancelled or changed in peak seasons. If the user doesn’t cancel according to the hotel policies, they might pay an amount of one-night rate, including services and taxes. 4. If the user doesn’t show up on the first day and asks to check in at the hotel for the rest of the nights, then he must confirm the reservation changes on the first day of the booking. That’s to avoid having their reservation cancelled. Asking for a refund for not showing up or for prior checkout should be done 30 days after the checkout date, and the company has no liabilities for that. 5. Some services are not refundable or changeable as the user agrees to terms and conditions, including cancellation and adjustment fees displayed on the website. The user accepts in such condition to pay 2.5% of the refund payment to get deducted as expenses.
Reservation Confirmation
1. Jounny company offers packages of services on its website that include, but are not limited to, airline booking and hotel reservations. 2. If Jounny company cannot confirm a prepaid reservation for any of its services, then it’s our responsibility to refund the full amount or offer the same service with a different provider of the same quality, price, and class. 3. Jounny company isn’t responsible for any cancellation resulting from a client's act, for whatever reason.
Disclaimer
1. Resources, services, products, etc., that show on the website might include incorrect information. In addition, information gets updated or changed, which provides for the cost and availability of each product and service. In that case, Jounny company will not be responsible for any consequences caused by this regarding any service offered on the website. Moreover, Jounny company is in a position to correct these errors; in that case, the user may have the chance to keep their reservation or cancel it. 2. All means of transportation with service providers and hotels are independent and have no relation with Jounny company. Hence, we will not be responsible for any problems caused by/in any means of transportation, which includes but is not limited to refund, cancellation, compensation or any other issue. Also, the company will not be responsible for any financial issues (cancellation, salary, expenses) or other matters like delays or changes in air flights. 3. Jounny company and every employee, partner, or service provider related to it bear no responsibility for any indirect or direct, accidental or intentional issues caused by its website or any product or service displayed on it. By issues, we mean (money loss, damages, mistakes, etc) even if we knew the possibility of the incident. 4. With high hand, if we had any responsibilities as Jounny company or its service providers, it shall not exceed refunding the prepaid payment. The restrictions referenced in our terms and conditions shall remain effective and valid if the issue is solved. Furthermore, the limitation of the responsibilities provided previously in the agreement protects Jounny's full rights and its providers.
Prices Of Offered Services
1. The prices and costs of services and products offered on the website are only displayed for general guidance. Therefore, they can change at any time, and Jounny company is not responsible for that. 2. The company has no responsibility for the offered prices. Hence, Jounny company and its providers will not guarantee the accessibility of any product or service. 3. In the case of hotel charges, the charge includes estimated amounts the travel service provider (i.e. hotel, car rental company) pays for their taxes, and taxes that we pay to tax authorities on your booking (including but not limited to sales, occupancy, and value-added tax). This amount may also include any amounts charged to us for resort fees, cleaning fees, and other fees and a fee we, the hotel supplier and the website you booked on, retain as part of the compensation for our and their services, which varies based on factors such as location, the amount, and how you booked.
Travel Documents
1. Check the period of stay outside the kingdom before making a reservation, as some countries require a minimum of six months. 2. Some countries require an entry visa for transit or as a travel destination, so make sure to do that and have all your documents ready. 3. Leaving the country without having all of your documents can cause real issues that may affect your trip and even lead to detention. And in such cases, the user takes full responsibility for that (damage, costs or expenses). 4. Traveling through Jounny and its service providers doesn’t guarantee that the trip will have no issues or risks. Therefore, we aren’t responsible for any risk or damage caused by travelling through us. Hence, we ask our users to learn more about travel prohibitions before heading to any destination. Refunds in the above case are subject to airline companies and some service providers along with Jounny company.
Privacy And Services Policy
1. Jounny company and its service providers will not provide information about the appropriateness of the website's entire content for any reason/purpose. Moreover, the services offered on the Jounny website do not necessarily imply a recommendation or acceptance from the company or the service providers. There are no warranties for any service/info/product displayed on the website. 2. We (Jounny company and its service providers) don’t guarantee that any information, service, product, etc., is free from viruses or any unwanted content. We also have no liabilities for any product/service/information displayed on the website, including commercial content and any proprietary rights.
Compensation
The user agrees and admits to protecting and defending Jounny company and all its employees and service providers against any financial damage or issue, which includes and is not limited to expenses, disputes, penalties or any other type of costs, including also costs of legal procedures as a result of the below: Any violation for this agreement • Any violation for any condition, proper or law or harmful use of the website • Sharing or selling commercials that might contain breaches to country regulations.
Third Parties
Website content belongs to other providers or parties, and since we can’t change or control it, Jounny company is not committed to it. Moreover, Jounny company isn’t responsible for any content you see or download through the website if it includes harmful sources or viruses. Also, Jounny company isn’t accountable for any inaccurate information presented on or through the website or any other party.
Online Transactions Fees
1. Some banks establish fees on transactions that are not being processed locally (international transactions). For example, when you withdraw money outside the kingdom, the bank converts the currency into your current currency and consequently imposes fees on every transaction. Therefore, Jounny company is not responsible for that and shall never pay such fees. 2. Furthermore, the fees of any international transaction can’t be estimated by us. 3. Banks consider any booking outside the kingdom as an international transaction. 4. Only the bank determines any fees for converting the currency. Therefore, if you have any questions or problems with this, please go back to your bank.
Commitment To Law And Regulations
1. This agreement execution will be according to legal proceedings. Moreover, no term or condition mentioned in this agreement can limit our legal rights. 2. Any requests or claims about our services should be made within 60 days of the date the claim occurred. They will be considered exonerated from the claim if not presented during this period. 3. If any of the Jounny agreement provisions are no longer valid, the rest of our terms and conditions will remain valid and effective. If Jounny decides not to implement any of its terms and conditions, this doesn’t constitute a waiver and will never prevent Jounny company from implementing such provisions.
This Agreement
1. These terms and conditions only shape Jounny company's entire agreement. Hence, they supersede any other oral or written agreements. 2. This agreement includes all conditions and terms of Jounny company and its service providers, ministerial circulars of national and international entities, and the provisions of refunds or changes, which are an integral part of this agreement. 3. A printed copy of these terms and conditions is a valid original copy for any judicial authority. 4. The names mentioned on the website should not be considered the real names of people or organizations.
Copyright © 2024 Jounny Co - All Rights Reserved.
Jounny Company for travel and tourism, CR: 1128189737, Authentication No. 0000057580
Saudi Arabia, QAGA8324
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